Returns & Exchanges
At SENA Europe GmbH, we want you to be completely satisfied with your fashion purchase. If your items aren't a perfect fit, you can return them within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn items with original tags attached into the original shipping box or a similar secure package.
Attach the Label
Download and print your prepaid return shipping label from the portal and securely fix it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing